Businesses have always felt the need for constantly available agents to answer customer’s questions and provide information about business products and services. The answer came in the form of a completely reliable chatbot, meant to provide information needed in a simple and casual, yet efficient manner.
Businesses using such a technology experience endless benefits. Analytics dashboard can provide you with information about users’ most frequent reply choices in chatbot or even collect information about user’s interests, and it can be applied from simple promotions and answering questions to suggesting geolocations and a lot more.
With a design focused on human-like interaction for the best communication experience, including instant and correct information via messaging apps they are already using, as Viber and Facebook Messenger, or Web page – chatbots readily support any aspect of business.
What can ClickAttack offer you?
Preparing texts and chatbot logic. Our preparations can suit your business and customers with human-like adjustments to create a feeling of talking to a real person.
Multiple Channels. Chatbot are running through several channels and we are offering you to run you chatbot via Viber, Facebook Messenger, Twilio, Kik, Skype or Telegram. Though, if you prefer, we can provide you a web chatbot which will show on your web page.
Data Analysis. We can help you to get to know your customers by analyzing their choices between chatbot communication and see which part of your business interests your customers the most.
Broadcast. Chatbot admin can send messages to every online user at the moment to keep your customers updated with happenings.
Handover. Since nothing is perfect, we offer you feature which enables live agent to interrupt chatbot communication and take control over conversation with customer. It can come in very handy when chatbot and customer don’t get along well.
Various messages. We offer you to customize your messages in various forms. There aren’t supposed to be only blank text, so that’s why our chatbot supports multimedia, carrousel, button messages, etc.
Maintenance & support. We will provide support for chatbots in order to make your and your customers experience even better.